TABInsights has assessed the world’s largest and strongest retail banks in key markets globally and produced a comprehensive ranking that evaluates their capabilities across seven critical dimensions: retail financial performance, retail focus, digital customer base, brand strength, sales management, customer experience, and risk management. The assessment does not consider individual bank size as the primary strength factor and instead uses growth figures in order to standardise the evaluation process.
We anticipate releasing the complete 2024 ranking in June 2024.
Rank | FI | Country/Region | Retail Financial Performance | Retail Focus | Digital Customer Base | Brand Strength | Sales Management | Customer Experience | Risk Management | Final Score | |||||||||||||||||||||
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Revenue | Revenue growth 2023 | Revenue growth 2019-22 | ROE | Improvements in ROE | CIR | Improvements in CIR | Total Score | Portion of book is retail | Total Score | Digital active | Definition of digital active | Total Score | Deposits market share | Deposit growth 2023 | Deposit growth 2019-22 | Total Score | Digital sales | Fee income | Fee income growth | Total Score | Digital engagement | NPS | Average Android score | Total Score | Quality of book | Improvements in quality of book | Total Score | ||||
Score | Score | Score | Score | Score | Score | Score | 20% | Score | 5% | Score | Score | 20% | Score | Score | Score | 20% | Score | Score | Score | 15% | Score | Score | Score | 15% | Score | Score | 5% | ||||
5 | 10 | 5 | 10 | 10 | 10 | 10 | 20.0 | 10 | 5.0 | 10 | 10 | 20.0 | 10 | 10 | 5 | 20.0 | 10 | 10 | 10 | 15.0 | 10 | 10 | 5 | 15.0 | 10.0 | 10.0 | 5.0 | 100.0 | |||
1 | JPMorgan Chase | USA | 5.0 | 10.0 | 0.0 | 10.0 | 10.0 | 6.0 | 10.0 | 17.0 | 10.0 | 5.0 | 7.8 | 7.0 | 14.8 | 6.0 | 0.0 | 5.0 | 8.8 | 6.0 | 5.0 | 1.0 | 6.0 | 9.0 | 3.2 | 4.4 | 10.0 | 6.0 | 3.0 | 2.3 | 63.8 |
2 | China Construction Bank | China | 4.0 | 5.0 | 3.0 | 9.0 | 7.0 | 10.0 | 8.0 | 15.3 | 8.0 | 4.0 | 6.0 | 7.0 | 13.0 | 5.0 | 9.0 | 4.0 | 14.4 | 5.2.0 | 4.0 | 5.0 | 7.1 | 4.0 | 3.2 | 3.0 | 6.1 | 8.0 | 0.0 | 2.0 | 62.0 |
3 | Emirates NBD | UAE | 1.0 | 10.0 | 2.0 | 10.0 | 0.0 | 9.0 | 2.0 | 11.3 | 7.0 | 3.5 | 8.5 | 5.0 | 13.5 | 7.0 | 6.0 | 4.0 | 13.6 | 4.8.0 | 7.0 | 9.0 | 10.4 | 4.0 | 4.2 | 4.2 | 7.4 | 4.0 | 2.0 | 1.5 | 61.3 |
4 | China Merchants Bank | China | 2.0 | 1.0 | 3.0 | 9.0 | 10.0 | 6.0 | 6.0 | 12.3 | 10.0 | 5.0 | 3.9 | 10.0 | 13.9 | 1.0 | 10.0 | 4.0 | 12.0 | 7.0 | 8.0 | 0.0 | 7.5 | 4.0 | 3.3 | 4.9 | 7.3 | 7.0 | 1.0 | 2.0 | 60.1 |
5 | Bank of China | China | 3.0 | 10.0 | 3.0 | 8.0 | 7.0 | 8.0 | 7.0 | 15.3 | 7.0 | 3.5 | 1.9 | 10.0 | 11.9 | 3.0 | 9.0 | 3.0 | 12.0 | 4.0 | 3.0 | 10.0 | 8.5 | 4.0 | 3.3 | 3.2 | 6.3 | 8.0 | 0.0 | 2.0 | 59.5 |
6 | CaixaBank | Spain | 2.0 | 10.0 | 3.0 | 4.0 | 6.0 | 6.0 | 10.0 | 13.7 | 10.0 | 5.0 | 6.1 | 5.0 | 11.1 | 9.0 | 0.0 | 5.0 | 11.2 | 6.5.0 | 6.0 | 0.0 | 6.3 | 8.0 | 6.8 | 4.6 | 11.6 | 2.0 | 0.0 | 0.5 | 59.4 |
7 | UOB | Group | 1.0 | 10.0 | 0.0 | 6.0 | 5.0 | 5.0 | 6.0 | 11.0 | 7.0 | 3.5 | 5.1 | 7.0 | 12.1 | 6.0 | 10.0 | 1.0 | 13.6 | 4.0 | 6.0 | 9.0 | 9.5 | 4.0 | 2.7 | 4.6 | 6.8 | 6.0 | 1.0 | 1.8 | 58.2 |
8 | Garanti BBVA | Turkey | 1.0 | 4.0 | 2.0 | 10.0 | 6.0 | 6.0 | 0.0 | 9.7 | 7.0 | 3.5 | 6.0 | 7.0 | 13.0 | 5.0 | 4.0 | 2.0 | 8.8 | 9.0 | 10.0 | 4.0 | 11.5 | 7.0 | 3.8 | 4.4 | 9.1 | 5.0 | 2.0 | 1.8 | 57.3 |
9 | Itau Unibanco | Brazil | 2.0 | 4.0 | 2.0 | 3.0 | 0.0 | 7.0 | 2.0 | 6.7 | 10.0 | 5.0 | 5.0 | 7.0 | 12.0 | 9.0 | 6.0 | 4.0 | 15.2 | 7.0 | 7.0 | 2.0 | 8.0 | 4.0 | 7.9 | 4.3 | 9.7 | 0.0 | 1.0 | 0.3 | 56.8 |
10 | Ping An Bank | China | 2.0 | 1.0 | 3.0 | 3.0 | 5.0 | 8.0 | 5.0 | 9.0 | 10.0 | 5.0 | 4.0 | 10.0 | 14.0 | 1.0 | 10.0 | 5.0 | 12.8 | 8.9.0 | 5.0 | 2.0 | 8.0 | 4.0 | 1.5 | 3.7 | 5.5 | 6.0 | 0.0 | 1.5 | 55.8 |
Methodology: The scorecard assessment covers capabilities mapped across seven key dimensions: retail financial performance, retail focus, digital customer base, brand strength, sales management, customer experience, and risk management.
Source: TABInsights